Red Deer Shooting Centre
The Firearm Industry Has It’s Challenges But Great Customer Service Should Be Simple
Why RDSC Began Their Search for a Smarter Solution
- Difficulty with communication practices when working with previous agencies
- A need for better, more reliable customer service
- The desire for an open source platform and firearm industry-friendly agency
- Need for a new point-of-sale solution
What Derek wanted and needed from his new eCommerce agency was superior customer service, reliable communication, collaborative problem-solving, and strategic planning to drive his business forward. In addition, he wanted full ownership and control of his website. He wanted it built on an open source platform with firearm-friendly web hosting. Smart Solutions embodied the qualities RDSC was looking for and more.
The partnership with Smart Solutions allowed RDSC to easily transition to a new point-of-sale (POS) system, ERPLY. For Derek, early implementation benefits of ERPLY include more stability, access to important sales, inventory, and customer data as well as a lower cost than previous integrations. Having full-featured POS software is a must for any eCommerce business and ERPLY was a good choice. With Smart Solutions at the helm, POS integration was one less thing to worry about.
Eventually, RDSC will explore building their own connector with the help of Smart Solutions.
- Mobile user experience was significantly improved
- Integration with ERPLY point-of-sale software
- Migration of website to Magento Open Source
- Long-term strategic eCommerce partnership with Smart Solutions